Procedure for Product Return and Right of Withdrawal
According to the Law on Consumer Protection, they have the right to return the products "without paying shipping costs" by using their right of withdrawal within 14 days from the date of delivery. Exercise of the right of withdrawal is not a special situation for www.mobilyabulsam.com.

The Seller (Store) is obliged to return the product within 14 (fourteen) days after receiving your request, return the product price without incurring any costs to you, and pay the return shipping fee.

The purchased products must not be among the products for which the right of withdrawal specified in the Law on Consumer Protection No. 6502 and the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014 cannot be exercised, or have not suffered any damage other than ordinary use that would prevent the product from being offered for resale, and have not been used in this way. is required.

Products shipped disassembled are not included in the scope of exchange and return once installed. However, "IF I FIND FURNITURE"; Charge 25% of the total amount as customization/disassembly fee for installed or customized products; If there is no customization on the product, it reserves the right not to refund the shipping fee and to charge a return service fee of 5% of the total amount so that we can take the product back.

Models produced specifically for the Buyer in line with the "BUYER's" requests, such as different fabric covering, foot color, size, corner direction changes, etc. cannot be exchanged or refunded.

For exchange and return of the product; First of all, the product should never be used or worn out, if it is in an electrical product group such as small household appliances, the protection band should not be opened and it should not be personalized products such as beds and pillows. Because for hygienic reasons, these products cannot be returned.

The faulty product installed by the "BUYER" can be replaced or returned.

Some products for which the right of withdrawal does not apply are as follows:

Products that are produced specifically for you upon your request or made special for you by making changes or additions.
Products such as jewelery and gold bullion, whose prices constantly change depending on fluctuations in financial markets.
Products that are not suitable for return due to health and hygiene reasons; (The condition for returning products with sensitive hygienic conditions, such as underwear, swimsuits and cosmetics, is that the product must be unopened and untested.)
Audio or video recordings (DVD, CD and Cassette etc.) opened by you. Printed products (Books, magazines, etc.). Software programs and computer supplies.
Products that are in danger of rapid deterioration or may expire.